Refund policy

Refund & Return Policy At Rauvesta, we want every customer to be satisfied with their purchase. Return Eligibility Customers have the right to request a return within 14 days of receiving their order, in accordance with applicable European Union consumer protection laws. To be eligible for a return, the item must: Be unused and in the same condition as received. Be returned in its original packaging. Be accompanied by proof of purchase. How to Request a Return Before sending any item back, please contact us at: rauvesta.store@gmail.com We will review your request and provide return instructions if the return is approved. Returns sent without prior authorization will not be accepted. Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at: rauvesta.store@gmail.com Please include relevant photos so we can evaluate the issue and provide an appropriate solution. Non-Returnable Items We do not accept returns for: Personalized or custom-made products Gift cards Opened personal care or hygiene products Consumable products Return Shipping Costs If a return is approved for reasons other than manufacturing defects or shipping errors, return shipping costs are the responsibility of the customer. Refunds Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be issued to the original payment method used for the purchase within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.

Item added to your cart

Refund policy

Country/region

Language